JIDOKA - Let's face the future together

Why choose JIDOKA

HOW LIKELY OUR CUSTOMERS ARE TO RECOMMEND JIDOKA TO OTHERS

NPS

Our NPS evolution:

Net Promoter Score®, or also known as NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.

How does it work?

NPS = % Promotors - % Detractors

Those who respond with a score of 9 to 10 are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Those who respond with a score of 0 to 6 are labeled Detractors, and they are believed to be less likely to exhibit the value-creating behaviors. Responses of 7 and 8 are labeled Neutrals, and their behavior falls between Promoters and Detractors.

Build on the ideas of others

Be positive and build on the ideas of others to take on new skills and competences. In conversation, we try to use and instead of but...

Take ownership

If you agree to something, try to take full responsibility for getting the task done (as efficiently as possible). When help is necessary, take the initiative to call for help and choose the person most skilled to address the call for help. Call for help is also adopted to eradicate the attitude of “it’s not my job” within a team.

Don’t waste

Employees must communicate their thoughts when they feel a task is useless or a waste of time.

No command and control

JIDOKA has no command and control traditional management. Management acts as a servant leader and facilitates, supports and empowers the teams.

Help each other

Pairing and coaching are general practices as a consequence of our method. No one can decline a call for help (if the activity is in his or her area of expertise.)

Be one big team with collective ownership

Finger-pointing whatsoever is not tolerated. An issue should be tackled and word out together in an alternative way of working that suits the general project working better. Clear-cut rules of behavior like these are an important element of all successful teams.

Self-organize your team

During the iteration itself, the team has full ownership to complete and fulfil their estimates made in the beginning. How work is organized within the iteration, is the responsibility of the team itself. It creates and sets their own rules.

Change leadership

Roles within a team can change when a new iteration starts. By doing this, we want to obtain the result that team members see each other as equal and act accordingly. By knowing that leadership can change within a team, people will regard each other equally.

Participate in fun building

JIDOKA commits itself to create a (professional) fun working space, where people can work together as friends and where concerns can be ventilated. Employees have the task to act as real team players to make working within a team fun to do.

Improve processes and methods

JIDOKA commits itself to continually improve applied processes and methods. Teams and individual employees are empowered to participate in process and method improvement and thus can have an impact on fun during work.

Share knowledge

At JIDOKA we have created a knowledge sharing culture where we facilitate, support and stimulate knowledge sharing initiatives, since it is essential for a company to achieve success, facilitate decision-making capabilities, build learning organizations (through a learning routine) and finally, stimulate cultural change and innovation.

Alan Allman Associates Ecosystem

Since March 2022, JIDOKA has become part of the Alan Allman Associates ecosystem.

Alan Allman Associates is an ecosystem of 31 strong brands, specialized in digital transformation, created in 2009 through acquisitions and internal performance development in the consulting world.

The Ecosystem maintains a network of dynamic relationships, creating value around 3 poles: high-tech consulting, industrial transformation consulting and management & strategy consulting. Alan Allman Associates is Happy At Work certified, ISO 9001 certified and Silver Ecovadis medalist for its CSR performance.

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Let’s face the future together

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About JIDOKA

Why choose JIDOKA

HOW LIKELY OUR CUSTOMERS ARE TO RECOMMEND JIDOKA TO OTHERS

How does it work?

NPS = % Promotors - % Detractors

CUSTOMERS WHO ALREADY OPTED FOR JIDOKA

Build on the ideas of others

Take ownership

Don’t waste

No command and control

Help each other

Be one big team with collective ownership

Self-organize your team

Change leadership

Participate in fun building

Improve processes and methods

Share knowledge

WHAT WE OFFER

IT project

Consultancy

Training

Alan Allman Associates Ecosystem

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